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Get in touch with our force measurement team

Reach out for load cell specifications, calibration certificates, or technical support for your crane overload protection system.

Call our technical sales desk 076 18565268
Visit our facility for calibration verification

90, Sameera Apartments, Model Town

Office hours for technical inquiries

Monday – Friday, 9:00 AM – 6:00 PM IST

Partner Inquiry

Submit a partnership request to discuss distribution, OEM integration, or project-specific load cell requirements for gantry crane overload protection systems.

Get the help you need, fast

Technical support & service response

📞 Phone support

Call our engineering team

Speak directly with a force measurement specialist for urgent overload protection issues. Average response time under 2 hours during business hours.

📧 Email support

Submit a detailed request

Send your load cell serial number and a description of the issue to info@fdym.com. We reply within 4 hours with a calibration curve check or troubleshooting steps.

📄 FAQ & knowledge base

Self-serve technical library

Browse our curated FAQ covering load pin installation, strain gauge drift, and crane overload system setup. Updated monthly with Indian metrology compliance notes.

🛠️ On-site service

Field calibration & repair

Our technicians travel to your site for on-load verification, sensor replacement, and system integration. SLA of 48 hours for locations within 200 km of Model Town.

📋 Remote diagnostics

Real-time data review

Share your sensor output logs via a secure link. Our engineers analyse the signal for noise, drift, or zero-offset and provide a corrective action plan within one working day.

📦 RMA & replacement

Warranty and return process

If a load cell or load pin fails under warranty, we issue an RMA within 24 hours and ship a replacement unit after receiving the defective item. All units are retested to Indian standards.

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